Delivery and Returns Policy

Delivery Information

The gift cards will be posted out by the relevant gift card programme operator:

 

Gift Card Programme Operator
A Gift Card FOR Cardiff FOR Cadiff
Bridgend Gift Card Bridgend CF31 Business Improvement District
Cheltenham Gift Card Cheltenham Business Improvement District
Chichester Gift Card Chichester Business Improvement District
Edinburgh Gift Card Miconex Ltd
Elgin Gift Card Elgin Business Improvement District
Enjoy Wolverhampton Gift Card Wolverhampton Business Improvement District
Glasgow Gift Card Miconex Ltd
Love Cambridge Gift Card Cambridge Business Improvement District
Merthyr Gift Card Big Heart of Merthyr Tydfil
Newport Gift Card Newport Business Improvement District
Perth Gift Card Miconex Ltd
Sheffield Gift Card Sheffield Business Improvement District

 

 

Standard Delivery is Royal Mail 1st Class

Is there a problem with your order?
We do our best to make sure your gift card is received in good condition and with funds, but if it doesn’t, we are here to help. You can reach us on 01738 444 376.

Important Information
Gift Cards are valid for 12 months from the date of purchase/ issue. Cards cannot be exchanged for cash. Lost or stolen cards will not be compensated.

Return & Refunds Policy
While we hope you’ll be happy with your gift card(s), we know you may sometimes need to return them. If you do, this policy has all the information you’ll need to know.

Changed your mind?
That’s no problem. We’re happy to offer a full refund on gift cards, as long as it’s within the cancellation period

Refund Policy
As per the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations, your right to request a refund starts from the moment you place your order until 14 days after you receive your goods. Refunds can only be made on gift cards that have the full purchase value remaining. To return a gift card, please contact us at [email protected] or phone 01738 444 376. Once you have registered your refund, please put your gift card into the post and send it back to Miconex, 4 King Edward Street, Perth. PH1 5UT. Once the gift card has been received your refund will be processed within 3-5 working days. Refunds will be made to the credit or debit card used for purchase. Miconex do not accept responsibility for the loss of your returned goods or your postage charges.

Return Costs
You are responsible for the cost of returning gift cards for refunds. We would recommend a form of tracked mail to ensure receipt. We do not accept responsibility for the loss of your returned goods or your postage charges.

Receiving your refund
Once the gift card has been received your refund will be processed within 3-5 working days. Refunds will be made to the credit or debit card used for purchase.

Your statutory rights
Don’t worry, nothing in this policy affects your statutory rights.